Would you like to work for Ireland’s fastest growing online accounting firm?
Do you have a background in customer onboarding, compliance and service in the financial or legal industries? Are you interested in entrepreneurship and helping new businesses to grow? We are temporarily working remotely for 3 days per week and so you will be working for 2 days each week in the office in CoLab, Letterkenny, Co. Donegal. Over the coming months, we plan to resume working from the office full time.
About This Role
Your main duties will be to assist new clients in setting up with Accountant Online as a client, from the moment they inquire with us, through to receiving the necessary digital paperwork and transitioning the client to their dedicated accountant. You will be responsible for monitoring inquiries, understanding and assessing the client’s needs, and preparing and presenting service quotations via email, webchat, video, and phone. You will provide input into the design of the customer onboarding experience and be proactive in contributing continuous improvement recommendations to the business so that the customers’ experience is smooth and efficient.
What you’ll need for this role
First and foremost you will have an excellent manner and will be used to delivering first-class customer service. You will be used to representing a professional services firm and will enjoy building and nurturing relationships with clients. You will be an experienced pre-sales or customer service agent with previous experience working in a regulated activity environment.
This is a very fast-paced environment and requires great attention to detail and so you will need to be confident using digital technology.