Business Growth Webinar with The CX Academy

The CX Academy sets the professional certification standard for Customer Experience learning. They provide a solution to embed the knowledge, skills and practices required to deliver CX Excellence consistently in business.

Receive A Customer Experience (CX) Masterclass

Improve your customer’s journey

Learn how to recognise and differentiate through CX - stand out in the world of sameness.

Turn problems into profit

Find out how CX excellence can result in more effective decision-making and actions.

Create deeper relationships

Learn about the CX Academy Framework which is made up of six emotional drivers that enable companies to build emotional bonds with customers.

Webinar agenda

  • What Customer Experience (CX) is and why it’s critical to Irish business

  • The CX Academy framework with best practice examples

  • Recognising CX Excellence in others - who does well in CX?

  • The need for CX education and certification to deliver immediate and long term ROI

About The CX Academy

Professional CX Certification
The CX Academy provide a solution to embed the practices required to deliver CX Excellence through their certified online courses.
Achieve Customer Experience excellence
The CX Academy has distilled many years of CX knowledge into courses that now set the standard in Customer Experience learning.
Fundamentals of CX
Receive practical tools and frameworks that will help you to transform your Customer Experience.

Meet your hosts

Michael Killeen
Michael Killeen
Founder of the CX Academy
Michael helps companies large and small to deliver Customer Experience Excellence. He is currently the founder and chairman of the CX Academy where he has helped develop the world’s first accredited online CX Excellence courses setting global standards for CX qualifications. Michael has an Associate's degree in Management for Internal Growth from Dublin City University and a Fellowship in Marketing from the Marketing Institute of Ireland.
Julian Douglas
Julian Douglas
Founder of the CX Academy
Julian is an entrepreneur and business transformation specialist with expertise in the areas of strategy, technology, online development and digital marketing, working with many types of organisations from start-ups to multi-nationals. He helps companies assess and develop winning digital strategies, increase revenues and understand how their operations are performing and achieving online.
Rose Kervick
Rose Kervick
Director of Sales and Marketing at Accountant Online
Rose is the Director of Sales and Marketing at Accountant Online. Rose has worked in senior leadership roles for over 20 years in both US corporates and Irish SME’s. Areas of expertise: Leadership, Strategic Planning, Executive Coaching, Mentorship, Online Business Management.
Rose holds a BA in English and Psychology (UCC), Masters in Management (UCD Smurfit School) and a Certificate in Company Direction (Institute of Directors).